wheelie Privacy Policy

This page describes what we collect when you use wheelie and how we keep that data protected. We at wheelie take your privacy seriously and comply with applicable data-protection laws in jurisdictions where we operate. Our policy covers information collection, use, storage, and your rights over your data.

When you open an account on wheelie or use our sportsbook, live-dealer tables, slots, or esports markets, we collect personal information necessary to provide our service, verify your identity, and comply with regulatory requirements. We store your data securely and do not sell it to unrelated third parties. You have rights to access, correct, and request deletion of your data.

Our privacy practices apply to all wheelie users regardless of location. If our servers or processors operate outside your jurisdiction, we maintain equivalent data-protection standards.

Information we collect on wheelie

We at wheelie collect several types of personal information. During account registration, we collect your full name, date of birth, email address, phone number, and residential address. We also collect identity documents—a national ID, passport, or driver's licence—and proof of address such as a utility bill or bank statement. These are required for Know Your Customer (KYC) verification to comply with anti-money-laundering regulations.

When you deposit funds into wheelie, we record your payment method, amount, date, and currency. We also collect information about your account activity: every bet, stake, spin, withdrawal request, and bonus claim is logged in our transaction database. We record your device information—IP address, browser type, device model, and operating system—to detect fraud and maintain security. If you contact wheelie support, we keep a record of your communication.

How we use your data on wheelie

We at wheelie use your personal data for specific purposes. First, we use it to verify your identity and conduct KYC checks—a legal requirement in jurisdictions where we operate. Second, we use it to process your deposits and withdrawals through payment providers like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Third, we use it to administer your account, calculate your weekly cashback and tier progression, and credit promotional bonuses.

We also use your data to detect and prevent fraud, money laundering, and terms-of-service violations. We analyze patterns in your account activity, login behaviour, and payment history to flag suspicious conduct. We use your IP address and device information to block automated access and prevent account takeovers. Finally, we use aggregated, anonymized data to improve wheelie's services—for example, to identify which game categories are popular or which payment methods users prefer.

Third-party processors and data sharing

We at wheelie share your data with third parties only as necessary to operate our service. We share your identity and address information with payment processors to verify deposits and process withdrawals. We share transaction data with our banking partners and payment providers. We may share data with regulatory authorities or law-enforcement agencies if required by law.

We do not sell your personal data to marketing companies, data brokers, or unrelated businesses. We do not use your data to build profiles for third-party advertising. If a third party processes your data on our behalf—such as a hosting provider or email service—we require them to maintain equivalent data-protection standards and use your data only for purposes we specify.

KYC verification

We collect and verify identity documents to confirm your identity matches official records, as required by anti-money-laundering law.

Payment processing

We share payment information with banking partners and e-wallet providers to enable deposits and withdrawals on wheelie.

Fraud detection

We analyze your account activity, device information, and payment patterns on wheelie to detect suspicious conduct.

Regulatory compliance

We may share data with government agencies or regulators if required by law to comply with requests on wheelie.

Data storage and security on wheelie

We at wheelie store your personal data on secure servers with encryption, firewalls, and access controls. Our servers may be located in jurisdictions outside your country. We use Transport Layer Security (TLS) encryption to protect data in transit between your device and our servers. We use role-based access controls so only authorized staff can access your data for legitimate purposes. We do not store your full payment-card details on wheelie; payment information is handled by payment processors under their security standards.

We retain your personal data for as long as needed to provide our service, comply with legal obligations, and resolve disputes. Typically, we retain account data for the duration of your relationship with wheelie plus three years after account closure. Transaction data is retained for longer periods to meet regulatory requirements. If you request data deletion, we will delete your personal information except where legal obligations require us to retain it.

Your rights regarding your data on wheelie

You have the right to access your personal data held by wheelie. You may request a copy of the data we hold about you by contacting our support team. You also have the right to correct inaccurate or incomplete data. If your contact information or residential address changes, you can update it directly in your wheelie account settings.

You have the right to request deletion of your personal data, subject to legal constraints. If you close your account on wheelie, we will delete your data except where we are required to retain it by law. You may also object to the processing of your data for marketing purposes. We do not use your data for marketing without your explicit consent, so objections are primarily relevant if you have opted into communications.

Cookies and tracking on wheelie

We at wheelie use cookies—small files stored on your device—to maintain your login session, remember your preferences, and analyze site usage. Essential cookies are necessary for wheelie to function; these cannot be disabled. Analytics cookies help us understand how users interact with our platform; you can disable these through your browser settings. We do not use third-party advertising cookies on wheelie.

We also use pixel tags and similar technologies to track which pages you visit on wheelie and how long you stay on each page. This helps us identify technical issues and improve the user experience. You can opt out of analytics tracking by disabling cookies in your browser, though this may limit some wheelie features.

Contact us about our wheelie privacy practices

If you have questions about our privacy policy, wish to exercise your data rights, or have a privacy concern about wheelie, contact our support team. You can submit a data-access request, correction request, or deletion request through our contact form. We will respond to your request within a reasonable timeframe, typically within 30 days. If you are in a jurisdiction with a data-protection authority, you may also lodge a complaint with that authority if you are dissatisfied with our response.

Policy updates and jurisdiction notices

We at wheelie may update this privacy policy from time to time to reflect changes in our practices, technology, or applicable law. We will notify you of material changes by email or through your wheelie account. Your continued use of wheelie after notification constitutes acceptance of the updated policy. We recommend reviewing this policy periodically to stay informed of how we handle your data.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are a resident of a jurisdiction with specific data-protection regulations, we undertake to comply with those regulations while providing wheelie services. This policy was last updated and is effective as of the date displayed on this page.

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